Delivery & Returns

Last Orders:

We ship all orders received before 3:00pm for next working day delivery (Monday to Friday), subject to stock availability. We will always communicate with you if delivery is more than 2 to 3 working days. Some bulky items have to be booked in and delivered by our dedicated transport. If this is the case, we will call you to advise and confirm a delivery date.

Delivery Charges:

Delivery Orders excluding pipe Order value above £395 FREE
Order value below £395 £7.99
Orders including pipe Order value above £995 FREE
Order value below £995 £11.99

All the above exclude VAT

Customer Collections:

You are welcome to collect your order directly from our warehouse, please come in the door that's sign posted 'Customer Collection Point'. Orders must be placed online prior to collection as we don't take cash, cards or cheques at the 'Customer Collection Point'. The warehouse is closed between 12:00pm and 1:00pm. There is free parking available in the 'Customer Parking' bays and our team are happy to help load your order into your vehicle.

Delivery from Pipestock

Same Day Service:

We have the ability to deliver on the same day as order (Monday to Friday) to 70% of the UK. We need the order before 12:00pm for all places except London, which is a 3:00pm cut-off time. The size of vehicle required and distance are the key cost factors of this service. Ring us for more details on 0845 634 1053.

Bank/Public Holiday Deliveries:

National carriers don't operate on bank/public holidays. Should you require a delivery on a bank/public holiday, please ring us and we will do our very best to help you.

Order Confirmation and Tracking:

Once you have placed an order, you will automatically receive an order confirmation by email containing important information regarding the delivery of your order. A link allowing you to track details of your delivery will follow in a further email. Please do not refuse an order at the point of delivery as this will put it in a state of limbo without any covering paperwork or traceability.

Crossrail Site Deliveries:

Due to the complex site requirements, we offer a dedicated Crossrail compliant delivery service to ensure the delivery is made without costly delays. Pricing varies depending on the size of the vehicle, so if you would like us to deliver your order to a Crossrail site directly, just give us a call on 0845 634 1053.

Trading Terms & Conditions:

As a company, we are classified as SIC07 46740 WHOLESALE OF HARDWARE, PLUMBING AND HEATING EQUIPMENT AND SUPPLIES. Our customers are predominantly businesses and the products we sell are principally designed for commercial and industrial applications. Therefore, our Terms & Conditions are based upon Business to Business trading. Private individuals can have the all benefits of buying wholesale but the Terms & Conditions on which we trade will be as though we are trading Business to Business.

Returns:

You have 7 days from the receipt of goods to tell us that you want to make a return. Exceptions apply, see No.1 below. After this time, returns cannot be accepted.

  1. There are some products that, due to their technical/physical characteristics and returns suitability, cannot be returned. These include: all Pipe Lengths & Coils, Liquids & Sprays, Electrofusion Fittings, all Durapipe Products, all Products in the Specialist Plastics Category, all Gas Products, Actuated Valves, Pressure Washers and any bespoke/special order products. For further clarification, please read Trading Terms & Conditions above.
  2. Please email us at Returns Email to request a product Return Authorisation Number, including date of purchase, web order number and the items you wish to return. All inbound deliveries to our warehouse must be documented in this way to be actioned.
  3. We will then send you an email acknowledgement containing a Return Authorisation Number and return instructions.
  4. Once the goods have been received back, we will check them for their perfect resaleable condition and take them back into stock.

Product Warranty:

All products are warranted by the manufacturer for a period of twelve months, providing that they have been installed correctly, used for their correct application and within their design parameters. We are here to help, so please contact us if you need further technical clarification or information on any product. Should a product fail, please contact us immediately. In our experience, most issues can be solved with a quick phone call. Whatever the outcome, please do not dispose of any part of a product; we will need any product that fails returned to us complete for examination.

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