Delivery & Returns Policy

Last Orders

All orders are shipped on the same
working day for Next Day Delivery
as long as the order is received
before 4.00pm.

Delivery Charges

Next Day Delivery	Valves & Fittings excluding Pipe	Order Cost above £350 ex VAT	FREE
	Valves & Fittings excluding Pipe	Order Cost below £350 ex VAT	£10.00
	Valves & Fittings including Pipe	Order Cost above £1000 ex VAT	FREE
	Valves & Fittings including Pipe	Order Cost below £1000 ex VAT	£20.00

Returns Procedure (Valves & Fittings Only)

Once an order has been despatched it cannot be cancelled, however once you have received the goods you can return them by following the procedure below:

You have 3 days from receipt of goods to start this procedure.
Call the pipestock.com sales team on 0845 634 1053 (local rate) and request a product return authority number and return address.
Pack up the goods and return them in their original packaging via a reputable carrier of your choice.
Once we have received the goods back we will check them for their merchantable quality and take them back into stock. If there is a problem we will call you.
You will receive a credit less 25% for restocking.

Product Failure

Should a product fail please call us immediately to discuss the options.

Important Small Print

Delivery: Delivery will be made by a UK national carrier. Should there be any damaged or missing packages it is important that any missing or damaged parcels are documented.

Missing items: The drivers consignment documents detail the number of parcels and bundles of pipe. If parcels and/or lengths of pipe are missing please write “MISSING ITEMS” on the drivers consignment note.
Damaged items: If parcels and/or lengths of pipe are damaged please write “DAMAGED ITEMS” on the drivers consignment note.

Without this being logged on the drivers paperwork we are unable to offer a replacement or credit for missing and damaged items.

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